Welcome to Darwin and the Palms City Resort
We are delighted you have chosen to stay with us and we look forward to offering you every possible assistance to make your visit as memorable and enjoyable as possible.
To help ensure your stay with us is comfortable we have included in this Guest Compendium answers to the questions most often asked by our guests. Please take some time to familiarise yourself with the information included – it may
help to make your stay more relaxing.
Palms City Resort is located on the picturesque Esplanade in the heart of Darwin’s CBD. The resorts unique design is to embrace our tropical environment. You will find your accommodation is within easy walking distance of city restaurants, shopping and major tourist attractions.
Please do not hesitate to contact our friendly team if you have any questions on the facilities of Palms City Resort or for any local information.
We hope you enjoy your stay with us and we look forward to your return.
On behalf of the Palms City Resort Team
You may settle your incidentals account at your convenience 24 hours per day. We accept all major credit cards – surcharges apply. Please be aware that accommodation charges will already be paid for prior to or on arrival. Extensions must be paid for at time of extending.
All rooms have individual, split-system air conditioning for your comfort. This has been pre-set for your convenience and maximum efficiency. When operating the air conditioner, please use only the following buttons on the remote control:
Press ON/OFF to turn air conditioner on or off
Press the button to raise temperature
Press the button to lower temperature.
***Please note that the air conditioner should not be set below 20 degrees as the system will freeze up and be ineffective. Due to he high humidity and high day temperatures in Darwin it can take 20 -30 minutes for your room to cool down. Please ensure that you ave closed any windows and doors to assist with the cooling process. For further clarification please refer to the information beside you’re A/C remote control. Please contact Reception if you have any problems with the A/C.
You may contact your preferred airline on the following telephone numbers (please dial 0 for outside line):
Qantas bookings: 131 313
Qantas arrivals/departures: 131 223
Virgin Australia: 136 789
Air North: 1800 627 474
JetStar: 131 538
***Please note that due to long on hold queues Reception staff cannot reconfirm your flights.
Should you wish to leave baggage with us, please contact Reception. We request that you remove anything you may need for the day whilst your bags are in storage to prevent needing multiple access. Please note we offer all care but accept no responsibility for your belongings.
BABY COTS/ HIGH CHAIRS
Cots and high chairs are available on request for collection from Reception.
All major banks are located within walking distance of the Resort. Please contact Reception for directions.
There is a communal barbeque available for guest use in the pool area, BBQ cooking tools are provided underneath BBQ. All Villas and ungalows have an electric barbeque on their balcony for guest use. Simply use the temperature dial to set your required cooking temperature. Please only use the supplied barbeque utensils on the non-stick surface, to prevent scratching. Your barbeque plate will be cleaned each morning after use at no charge.
Bikes are available for hire. The bikes are located outside of the reception building – charges apply and payment is direct with the hire terminal. Helmets and bike locks are available from Reception.
BREAKFAST CAFE (SEASONAL)
Please refer to the resort map given on checkin for current breakfast times and reception team for alternative café options close by the resort.
For information on Darwin’s Public Bus Service, please contact Reception.
Please contact Reception.
Parking is available for guests staying in our Hotel Rooms and Garden Bungalows and is located behind the reception building. As there is limited parking spaces, we cannot guarantee onsite parking and is subject to availability. Guests who have reserved a Tropical, Sunset or Palms Villa have guaranteed parking allocated within the resort – reception staff will show you where they are located. Additionally, guests can park at the State Square underground carpark located adjacent to the resort on Herbert Street. It is accessible 24 hours and priced at $2.00 per hour between 8.00am and 5pm Mon – Fri but is free from 5pm – 8am Monday to Friday, weekends and Public Holidays.
The Hotel Darwin offers the facility to charge meals and drinks back to your room account. A chargeback card needs to be issued from Reception which is to be presented along with your room key to access this facility.
CHECK IN TIME
Check In time is 2.00pm.
CHECK OUT TIME
Check Out time is 10.00am. Complimentary luggage storage may be available for late departures on a “no charge” basis. Should you wish to leave baggage with us, please contact Reception. Please note we offer all care but accept no responsibility for your belongings. Late departure charges will apply after 10.00am.
Please contact Reception for information. Dial 9.
Please contact Reception for information. Dial 9.
COFFEE & TEA MAKING FACILITIES
All guest rooms are provided with complimentary tea and coffee making facilities. These are refreshed by Housekeeping in your daily service. Should you require any additional supplies these are available for collection at Reception.
CONFERENCE AND MEETING ROOM
A conference and meeting room is available within the Reception Building. For details for your next social or corporate function, please contact Reception for further details.
In the event of a cyclone, information will be provided to you from Management.
Outside line Dial 0
Reception Dial 9
Messages Dial 9
Direct Room Number
For Relatives, Friends & Colleagues to contact you directly please dial
08 8982 9 – Room Number
ie: to call Room 201 – dial 08 8982 9201
Room to Room Calls
Simply dial the room number
e.g: to call Room 201 – dial 201
Dial 0 for outside line then telephone number
e.g: 0 8988 7766
Dial 0 for outside line then area code and local number
e.g: to call Melbourne 03 9988 7766
IDD International Calls
Dial 0 for outside line, 0011, country code, area code, and local number
e.g: to call New York 0 0011 1 988 7766
Mobile Phone Calls
To call a mobile Dial 0 for outside line then mobile number
e.g: 0 0419 333 222
All calls will be automatically charged to your room account. Please see TELEPHONE SERVICES in this compendium for fees.
Please contact Reception for assistance. Dial 9.
Please contact Reception for 24 hour assistance. Dial 9.
Palms City Resort voltage is 240 volts, 50 cycle AC. The Kitchenette electricity in villas 201 – 213 is activated by the power switch located on the inside wall of the kitchenette. Please do not plug in any larger appliances such as portable fridges as this may cause the electricity to your accommodation to short out. Charges may apply if this is the case. The resort does not accept any liability for damages to outside appliances plugged in to resort power sockets.
If you have a question regarding this please see Reception and they will refer you to the Maintenance Department.
For a comprehensive guide to local entertainment and restaurants, please contact Reception. Dial 9.
Please take time to read these instructions and be prepared. This will help you avoid panic in case of fire.
- All Palms City Resort rooms are fitted with smoke detectors.
- If you are on the first floor, please note the nearest fire exits to your room.
- If you smell smoke, dial 9 to Reception and inform the Duty Manager.
- Carefully touch the door with the back of your hand, do not open the door if it is hot. If door is not hot, carefully look outside and go to the nearest fire exit and move towards the muster point located on The Esplanade side of property (the front of the resort). Please refer to the fire evacuation plan on the back of the door (Rooms) or on the wall (Villas).
The resort has a chest freezer available for guests to store any fish that they have caught whilst in the NT. Conditions apply, please see Reception.
Please contact Reception for assistance. Dial 9.
A Freezer is located in the guest laundry for guests to store frozen items during their stay. Please label your goods, if items are not labelled they may be discarded.
The guest laundry is marked GL on the resort map and is on the ground floor next to room 245. It is open between 6.00am and 10.00pm and is locked overnight for the comfort of all resort guests. Tokens can be purchased from reception and are $6 per token.
Washing Machines – 1 x Token (cycle 30 Minutes)
Clothes Dryer – 1 x Token (cycle time 40 Minutes)
Washing Powder is available for purchase from reception $1.50.
Air dryers are available from the laundry is required. Please return when finished with them for other guests to use.
Vending Machines are available with snacks and drinks.
Guest Freezer is available for use.
GUEST TOUR DESK
For assistance with a wide range of guest services including sightseeing, local attractions, restaurants and general information, please contact Reception. Dial 9.
Please contact Reception for details of nearby Gymnasiums. Dial 9.
Please contact Reception for location and contact details of nearby hairdressers. Dial 9.
A hair dryer is located in the wardrobe or bathroom vanity – depending on your room type.
The Housekeeping Department will be happy to assist with any additional supplies and services to make your stay more comfortable. Housekeeping is available from 8:00am and 3:00pm everyday with room servicing normally after 11:30am. Please place your towels on the bathroom floor if you wish them to be changed, or if they are hanging up they will be left for continued use. Please
note that the washing of dishes is not part of the daily servicing of your accommodation. Please note that if you have put your DND sign on your door during anytime between 9am – 3pm you will need to let Reception know you have removed it if you wish to ensure your room is serviced that day. For any servicing requirements, including any after hour’s assistance, please dial 9.
Guest ice is available in the top of the freezer in the Guest Laundry – as there is a limited supply the resort requests that this is used for drinks and not filling eskies. If the freezer is empty please see Reception.
Wireless Internet Service is available throughout the resort. Please refer to your welcome letter/map from check-in for the current WiFi password.
Irons and ironing boards are located in the guest laundry. Additional irons and ironing boards are available for collection from Reception (subject to availability).
Please keep your room key with you at all times and return upon check-out. This key will unlock the pedestrian gate to Herbert Street and also the gate located next to guest laundry to the guest carpark. Villa keys also include a swipe to lower the chain gates for access to their allocated car parks. As Reception is 24 hours you can leave your key in Reception for safekeeping whilst you
are off the resort grounds if you prefer. Charges apply for loss of Key. If you require a 2nd key, a deposit of $50 is required and refunded when the 2nd key is returned.
LAUNDRY SERVICE/DRY CLEANING SERVICES
If you require dry cleaning/laundry service, a laundry bag and list of charges is located in the back of the Guest Compendium. Please bring your laundry to Reception prior to 7:00am, and this will be returned the same day, Monday to Saturday, not including Public Holidays.
Please contact Reception for assistance. Dial 9. If lost property is located in your room after you depart all efforts are taken to contact you to arrange it to be returned. Please note that all lost property is only held at the resort for a month before it is discarded.
Should you wish to leave luggage with us, please contact Reception. Please note that we offer all care but accept no responsibility for your belongings.
A flashing light on your telephone will advise you if we have received any mail addressed to you. A mailing service is available from Reception for any outgoing mail.
Maps of Darwin and surrounding areas are available from Reception.
Please contact Reception for assistance – Dial 9 or for an ambulance dial 000.
A flashing light on your telephone indicates a message is waiting for you. Please contact Reception to access your messages.
Superior Hotel Rooms, Bungalows and Villas have been provided with microwaves. Please see Reception if you require assistance in the operation of them.
If you experience loud or rowdy behavior from your neighbours, please do not hesitate to contact Reception – Dial 9. Please note that disruptive behavior will result in guests being asked to leave without a refund. Noise curfews apply after 10.00pm
The local newspaper, Northern Territory News is available for sale from Reception. If Reception has sold out, Newspapers can be purchased from the Newsagency in the Smith Street Mall or the Coles Supermarket in Mitchell Street.
If you experience any noise issues, please do not hesitate to contact Reception – dial 9 – 24hours a day.
Due to health regulations pets are not allowed on the property.
Photocopying is available 24 hours a day. A4 pages at $0.20 per copy
POOL – SEE SWIMMING POOL
Please contact Reception. Dial 9. The Darwin Post Office is located on Cavenagh Street in Darwin city.
For your next visit to Darwin, please contact our Reception team to make your reservation at Palms City Resort. Alternatively please check out the resorts website www.palmscityresort.com for future rates and availability. We look forward to welcoming you back!
Within easy walking distance of the Resort are some of Darwin’s finest restaurants. Please contact Reception for details of the great options available for you. Directly behind the resort is the Hotel Darwin who offer guests the ability to charge back to your accommodation account – please see Reception for a chargeback card.
Palms City Resort does not accept responsibility for personal belongings or valuables left in rooms or public areas. Should you wish to put valuables in the safe, please contact Reception.
Palms City Resort provides 24 hour security cover via cameras and a 24 hour manned Reception. It is important to ensure you keep your doors locked both when you are inside as well as out for the day. Should you have any security issues, please contact the Manager on Duty at Reception.
Darwin City shopping including Smith Street Mall is just a few minutes walk from Palms City Resort. Please contact Reception for details for any special needs you may have.
Villas 201, 205 and 206 have their own private plunge spas. Please do not turn blower on unless filter pumps are operating. Please do not use blower for longer than 10 minutes at a time. Do not add any detergent, soaps, shampoo etc, into spa. Due to noise regulations, spa blowers automatically shut down between the hours of 10.00pm to 7.00am for the convenience of fellow guests.
Our outdoor swimming pool is open for use of hotel guests only from 6.00am to 10.00pm. All children are to be accompanied by adults. No glass is allowed in the pool area. Pool towels are inside your room cupboard, if you require additional towels they are available for collection from Reception.
TAXIS / PRIVATE HIRE
Please contact the Reception desk for your bookings, Dial 9.
TELEPHONE SERVICES – SEE DIRECT DIALING IN THIS DIRECTORY
Palms City Resort’s telephone number is:
Local 08 8982 9200
International 61 8 8982 9200
Call charges apply:
- LOCAL – $0.80 cent connection fee & $0.80 cent first minute
- STD/MOBILE – $2.60 connection fee & $2.60 per minute
- INTERNATIONAL – $3.80 connection fee & $3.80 per minute
- DAIL UP INTERNET ACCESS – $7.70 Flat Fee per connection
For your convenience, televisions have been preset to best Reception of local stations. Please only use the remote control to change program or volume.
Our Reception team would be pleased to assist with any local activities or touring you require. Alternatively the Visitors Information Centre – Tourism Top End, is a wealth of knowledge and is located at 6 Bennett Street, Darwin City.
Ph: 1300 138 886.
Vending machines for cold drinks and snacks are available in Guest Laundry. Open from 6am – 10pm daily.
Screen doors must be locked using the room key on the inside. The glass sliding doors can be locked using the lock tab.
VISITORS INFORMATION CENTRE – TOURISM TOP END
The Visitors Information Centre – Tourism Top End, is a wealth of knowledge and is located at 6 Bennett Street, Darwin City. A short 5 minute walk from the resort grounds.
Ph: 1300 138 886.
If you require an early wake-up you can book a wake-up call by contacting Reception. It is recommended that you have a secondary alarm backup in case of a power outage. Also please ensure that the room phone has not had the ringer volume turned off or down.